Connect Oshawa (the “Site”) is moderated by Social Pinpoint and our agents for The Corporation of the City of Oshawa (the “City”). We moderate the site in order to create a productive and safe environment where people can engage with the project or each other without feeling intimidated.

The Site uses either a:

  • post-moderation tool where all content submitted by users on the Site is immediately published and then reviewed by our moderators to ensure it complies with Social Pinpoint’s Moderation Policy; or,
  • pre-moderation tool where all content must be approved by our moderators before appearing on the Site.

Think positively about your participation. This is an opportunity for you to input your ideas and contribute to the project.

Moderation Types


With post-moderation, the user’s content is immediately posted on the Site and then reviewed by the moderators. If the City or Social Pinpoint finds that the content violates the Moderation Policy, the user’s content will be rejected, the user may or may not be notified via email. The City and Social Pinpoint reserve the right to edit or remove any content in our sole and absolute discretion that has been posted on the Site that violates any of the Site’s terms, conditions or policies.

In some cases, you may notice that your submitted content that was once posted no longer appears on the Site. The content is only temporarily removed until the City or Social Pinpoint has reviewed it to ensure it complies with the Moderation Policy. If your content has been rejected, you may be notified via email by the City or Social Pinpoint.


With the pre-moderation tool, moderators must review and approve the user’s content before it is posted onto the Site. This may mean the user’s content does not immediately appear on the Site.

Participation Rules

The City and Social Pinpoint have the right to edit or remove any content submitted by a user. This can include, but not be limited to:

  • Personal attacks;
  • Personal information;
  • Offensive language including profanity;
  • Comments that are discriminatory of people’s gender, race, religion, culture, sexual preference, appearance or background;
  • Links to any advertising or illegal material; and/or,
  • Spamming of comments.

Participation Guidelines

  • Contribute constructive discussions and comments while respecting the views of other people;
  • Only post content that is suitable for anyone (including young children) to view;
  • Ensure you have received permission to post any images or intellectual property of third parties;
  • Do not spam by posting irrelevant comments or by re-posting your comment; and,
  • Avoid rude and dismissive comments.