Customer Data Analytics

Service Oshawa, through the Lagan software, collects much data about the work we all do. In order for this data to help you in managing your operations, we’d like to better understand what information you are currently using and what data you would like to have in the future. Please complete the survey below to help us begin this analysis.

As reference, some common data currently used:

  • weekly case detail
  • monthly service level
  • case by queue worklist
  • case closed by user/queue
  • cases open over service level

CLOSED: This survey has concluded.